State of Idaho Procurement of IT Services

By Mark Little, Dean Kashiwagi

August 2012

Abstract
The State of Idaho, Division of Purchasing has identified the traditional procurement system as a source of risk to the State and their constituents. Using a new paradigm of treating the delivery of services as a supply chain, the State has embarked on the procurement of several large service projects, including a $36 Million Student Health Insurance Program and a $30 Million Division of Motor Vehicles Information Technology system. The new paradigm requires the State and their end users to minimize management, direction, and control of the vendors. The test of this new paradigm has identified the obstacles and challenges to successfully transfer risk and accountability to the vendors.

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