Leadership Based Project Management Model Tested On Food Services at Arizona State University

Published: May 2008
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-Abstract-

A new project management model has been developed at Arizona State University (ASU).  The model is based on concepts of leadership and transfers risk and control of the project to the contractor/vendor, allowing the project manager to minimize their risk management functions of decision making, direction, control, and inspection by up to 90 percent.

With 98 percent success (on time, on budget, high customer satisfaction), the model has been tested in the delivery of construction over the last 13 years (Kashiwagi, 2008.)  It was hypothesized that the new project management model would produce similar results in services/industries outside of construction.  The project selected for the test was the ASU food services contract ($400M, ten year contract).  The contract has now been implemented for six months.  Results thus far validate the theoretical foundation of the model, and show positive potential in the delivery of services other than construction.

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