OCTOBER 6 | 4:15pm - 5:15pm | Room 9
Metrics is a tool for performance measurements that every FM should be using in their daily planning process. Metrics create transparency, accountability, and everyone understands it. It’s Friday at 2 pm and the CFO of your company calls you in to ask how the new renovation is coming along and by showing the project’s performance metrics (on-time and on-budget). The meeting ends successfully in 2 minutes. It is year-end review time and by using metrics all year long the FM department saved 35% of their annual budget; the company decides not to outsource the FM function. Why is it so important to use the language of metrics in the FM world? In this session the FM researchers will discuss how to use the language of metrics that will simplify, justify, and become a powerful tool for FM professionals today and into the future.
1. The credibility of metrics is crucial to ensure buy-in at all levels of the organization
2. Right combination of metrics to show success and weakness (helps to improve in the areas needed)
3. Keeping your operation budget on track
4. Measure internal client satisfaction using metrics
Click Here to Register for IFMA World Workplace