Metrics create transparency, accountability, and everyone understands it. It’s Friday at 2pm and the CFO of your company calls you in to ask how the new renovation is coming along and by showing the project’s performance metrics (on-time and on-budget). The meeting ends successfully in 2 minutes. It is year-end review time and by using metrics all year long the FM department saved 35% of their annual budget; the company decides not to outsource the FM function.
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