Latest Performance | Performance Based Studies Research Group

#	Criteria	Annual
	Overall customer satisfaction - Contractors	9.3 / 10
	Oldest job surveyed	15 years
	Average age of jobs surveyed	8 years
	Age sum of all projects that never leaked	6,267years
	Age sum of all projects that do not leak	8,283 years
	Percent of customers that would purchase again	100%
	Percent of jobs that do not leak	99%
	Percent of jobs completed on time	100%
	Percent of satisfied customers	99%
	Total job area (of job surveyed)	35,026,304 sq ft.
	Total number of jobs surveyed	1,234
	Total number of different customers surveyed	841

#	Criteria	Inspections
	Overall customer satisfaction - Contractors	9.3 / 10
	Oldest job surveyed	33 years
	Average age of jobs surveyed	8 years
	Age sum of all projects that never leaked	10,144 years
	Age sum of all projects that do not leak	14,166 years
	Percent of customers that would purchase again	100%
	Percent of jobs that do not leak	100%
	Percent of jobs completed on time	99%
	Percent of satisfied customers	99%
	Percent of inspected roofs with less than 5% ponded water	85%
	Percent of inspected roofs with less than 1% deterioration	93%
	Percent of inspected roofs with less than 1/4" slope	63%
	Total job area (of job surveyed and inspected)	80,288,601 sq ft.
	Total number of jobs inspected	2,248
	Total number of different customers surveyed & inspected	1,123
	Total number of different alpha contractors	14